Policies

Return 
Policy

We believe in transparency and accountability if something is not right with the merchandise kindly return it in the original condition in which it was sent, in order to get a full refund or exchange. In the process whereby, the merchandise shows sign of worn or washed it will not be accepted. Refund requires proof of purchase, the invoiced received when item was shipped to you or the original credit card that was used at the time of purchase. To receive a refund for items returned by mail, the item must be received at our facility on or before 30 days of receiving the order.  Note: Items that are mark as final sales cannot be returned or exchanged. Underwear and swimwear must have the original price tags and hygienic liner intact in order to receive refund or exchange this is due to safety regulations.

If an item you purchased is offered at a lower price within 14 days of the original purchase, you will receive a price adjustment. Kindly present your original receipt while the item is offered at the lower price.

Exchange Policy

Circle collection will accept the return of merchandise that does not satisfy our customer.  If something is not right with your order, return it before 14 days of purchase and you will receive a full refund in the form in which purchase was made. Please read our return policy before making a purchase.

Privacy policy

Security Statement

Shopping at Circle collection online using your debit card or credit card be rest assures that your information is secure with us. We do not save your card information after a transaction. When you place an order at circle collection, we encode your information using Secure Socket Layer (SSL) encryption technology. This is one of the most advanced consumers online security technique to date that makes sure all orders will be placed safely and securely. This encryption is government-approved software. The main purpose for the use of encryption is to protect the confidentiality of data, or to aid in the protection of the integrity of a message or file. How does (SSL) works? It has mathematical encryption in place to prevent eavesdroppers from reading your text and private content on that particular page. It is used to connect your computer to a secure server on the web when sending credit card, tax, banking, private email or personal information to a business or server somewhere.

 

Information you provide and we may collect

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site, via our social media pages or through one of our mobile applications. The type of personal information you may provide to us includes:

  • Contact information (such as name, postal address,
    email address, mobile or other phone number, and mobile service provider)
  • Age and date of birth
  • Gender
  • Username and password
  • Payment information (such as your payment card number, expiration date, delivery address, and billing address)
  • Purchase history
  • Product preferences
  • Your physical characteristics and skincare concerns
  • Contact information for friends or other people you would like us to contact
  • Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)
  • Information provided to through social media networks or one of our mobile applications when you visit our social media pages or use one of our mobile applications (such as your name, profile picture, likes, location, friend list and other information described on the social media network or application sign-up page, or your geo-location details when using one of our mobile applications)

How the information provided to us is used

  • For our marketing purposes — to offer our products and services to you.
  • To deliver products that you have ordered, fulfill requests that you have created, and process your return or exchange.
  • To contact you or the product recipient(s) in the event of order or delivery difficulties.
  • To understand your needs and preferences, possibly through surveys, product evaluations or cookies.
  • To develop, market and sell products and services to you and to tailor your experience on the circle-collections.com website to your interests.
  • To respond to inquiries.
  • To send our circle collection rewards members updates about the rewards program, their rewards, and our products, promotions and events and to deliver information through the various communication channels you have provided to us about our products or website, including adding you to a circle collection email list or to our customer phone and mail marketing list when you register for an account, sign up for circle collection rewards or make a purchase.

 

Updating Your Personal Information

  • We understand that personal information does change over a course of time. Therefore, we have provided you with the opportunity to update or modify your personal information including billing and shipping information by logging into your circle collection.com account to modify the information as needed.

 

Privacy of Children on Our Website

  • Our website is a general audience website and it is our intention that our website should be used only by persons over the age of 15. To ensure compliance with federal law, circle-collections.com does not knowingly collect or maintain information provided by children under the age of 15.

 

Links to Other Websites and Services

Please take note: our website may contain links to other brands websites. If the Links appear on circle-collections.com it implies that we have an affiliation with the brand company, but that doesn’t mean that circle collection is responsible for the privacy practices or the content of such websites. We encourage you to review the separate privacy policies of each site you visit.

 

Questions and Concerns

If you have questions or concerns with respect to our Privacy Policy, please do not hesitate to contact us. We can be reached by email, phone or mail.

Email:
circlecollection@gmail.com

Phone:
240-581-4726 

Thank you for your cooperation and understanding.

 

Shipping Policies:

Free shipping for order over $50 anywhere around the USA and Canada.
Free shipping for international order over $200 any Country


Handling Time:

Orders are shipped out within 1-2 business days after payment have been received.


Delivery Time:

U.S.A Customers expect delivery in 3-5 business days.
International customers expect delivery 7-10 days.
Business days are (Monday – Friday).

Note: Signature is required for all delivery. In an event where the customer is not available to sign, the courier will leave the package at a local distribution center for customer pickup. This is to avoid theft or any other problem that might arise. We apologize in advance for any inconveniency this might cost.

Thank you for your usual cooperation and understanding.


Wholesale offer:

Welcome to Circle collection hair Brand wholesale page.

We offer a better price for wholesale customers, if you are purchasing our hair product for a order of more than $2000 and above, we urge you to join our wholesale customer list to enjoy a better discount. Contact us at ceo@circle-collections.com or call us on 240-581-4726 to speak to one of our associate of how to buy wholesale.

 

Distributors:

Whether you are local or international, we will like to have you as one of our brand distributors. Do not hesitate to contact us for more details of how to become a distributor here in the USA and International.

We can be reach via email ceo@circle-collections.com or via phone 240-581-4726 to speak to one of our associate.

 

How Can We Help

Location

P.O.  Box  3576
Laurel, MD 20709
USA

Contact

Office : 240-581-4726
circlecollection@gmail.com

Hours

M – F : 8am–5pm
Sat : 11am–6pm
Sun : Closed